FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I buy a RAVEN?
RAVEN is available for pre-orders at RAVENCNC.com until we are able to start shipping.
When will the RAVEN begin shipping?
We’re estimating to begin shipping batches by May 2023.
Where will RAVEN be shipping?
The weight of the machine is 85lbs (38.5 Kg)
|Australia, New Zealand, Mexico, and Canada||$300.00|
|United Kingdom, Germany, France, Belgium, Netherlands, Italy, Luxembourg||$350.00|
|Austria, Bulgaria, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Poland, Portugal, Romania, Slovakia, Spain, Croatia, Sweden, Slovenia, United Arab Emirates||$550.00|
|Japan, Taiwan, Singapore, Hong Kong and mainland China||$200.00|
The above Rates are only estimates and do not include Fuel Surcharge, Remote Area Surcharge, Special Handling Fee and OTHER Duties & Taxes. The above Rates are subject to destination local surcharges. All international shipment rates (outbound & inbound) are exclusive of any prevailing Government Taxes.
Currently, shipping prices are heavily inflated, so to ensure you get the best possible rate, we will charge the shipping fee closer to the shipping date.
Estimates provided by S.F. Express
Why are you doing Pre-Orders?
The Kickstarter Program is a way for CarveWright to create an exciting pre-order campaign for the RAVEN. With manufacturing still recovering, in particular the chip shortage, we were unable to have the new units manufactured up front on the schedule we planned. However, we didn't want to delay the launch and have nothing to sell. The solution was to do pre-orders.
What experience level do you need?
Raven CNC and the Designer software were designed with ease-of-use in mind. We’ve been developing our CNC machines and software for decades now and have learned what difficulties most people face and we set out to resolve them. Our goal is to make 3D carving as simple as can be, but without limiting the creative possibilities.
What materials does it work with?
Since RAVEN’s servo and brushless spindle motor have such a high range of control, any non-ferrous machinable material should be able to be used. The pre-configured bits included in the system are set up to work with wood, plastic, and foam materials, but those settings can be changed or new bits added by the user. We will introduce new bits as we develop specific projects and we expect our active community to also develop and share more material and bit settings as they try different things.
Do I have to buy my bits from your company?
The short answer is no, but you will probably want to for some bits. RAVEN allows you to add bits and configure them however you like, so the system doesn’t restrict anything, but there are some things to understand to get the best results. There are a few different categories of bits that are being used in CNC. High speed steel, carbide tipped router bits, and solid carbide end mills.
High Speed Steel Bits
We don't recommend using any high speed steel for hard materials, even if you slow the bit speeds down. They dull fast and don’t produce great results. For soft materials like foam, they will work fine. We don’t sell any high speed steel bits.
Carbide Tipped Router Bits
These are very standard plunge style router bits. Most often used in this category are V-bits for doing v-carve functions. Any quality supplier of this type of bit will work well. They don’t have to be purchased from us, but we do offer a high quality selection of these bits and have settings for them pre-programmed into our software.
Solid Carbide End Mills
Solid carbide end mills are ideal for most CNC functions. They have a long life and are very sharp. RAVEN has many of these bits programmed into the software, but at very fast speed and feed rates. Solid carbide has one problem with it. It cannot be held tightly enough in a split collet to ensure they don't slip without slowing the settings down. To address this problem, we provide high quality solid carbide bits with a hard pressed, no-slip adapter to remove the slip possibility and allow users to maximize the capabilities of their system.
What is the limit of cutting tool shank dia?
Our CarveTight chuck system handles ½” shank bits, but can accommodate smaller bits with adaptors and collets. For our ¼” shank solid carbide bits we use a hard pressed no-slip adaptor that ensures the cutter can run at the RAVEN’s speeds without being pulled out or slipping. Not using these no-slip bits will require running much slower.
If I need maintenance or help will you be offering any?
We currently have a US based support phone number and a translatable support website with troubleshooting and tutorials. With RAVEN’s international expansion, we will be establishing more localized distribution and support options.
The software, is it third party or have you developed it?
Our software is designed in-house specifically for our CNC systems.
How does the tracking belt work?
The Accutrack Belt is an inexpensive, reusable toothed belt that is adhered to the bottom of the board using double-sided tape. The tape has a high strength adhesive that won’t allow the belt to slip and can be easily removed leaving no residue. Rolls of both the belt and the double-sided tape are included with the system and will be available for purchase.
- AccuTrack Belt will come in 5 meter rolls (estimated MSRP $19.99)
- The tape comes in 30 meter rolls (estimated MSRP $6.99)
You will apply the tape to the board edge, remove the tape backing, and then apply the belt to the tape. You will trim the belt to fit the board. For repeatable operations, you would create a carrier board, or jig, that you could permanently attach the belt to and never have to replace. This allows for quick changing of board material with no setup.
The cut motor is variable speed so what or when does the speed change, for the hardness of the wood, or maybe switching from carving to routing?
The spindle motor’s speed is determined by the bit settings, which can be changed in the software. (See the answer about bit settings above) Being a brushless motor with feedback capabilities, we will have some limited ability to sense load to help determine if a bit is getting dull or if it’s broken.
Will I have access to the software before the machine arrives?
Yes, you can download Designer 4 for an indefinite free trial to learn how to use it. RAVEN’s version of Designer will have a couple of additional features that are not available in Designer 4. When that version is available, we will send notifications.
Would it be possible to produce miter/dovetail joints using this machine?
The system can do many types of carving, cutting, and routing operations. Miter’s could be done through several types of operations, but It won’t be able to do traditional dovetail joints that are routed from the board edge with a dovetail bit at this time. There are, however, other types of similar box joints that are designed for CNC operations that are well suited for RAVEN.
How do you determine the feed cutting rate depending on the hardness of the wood and depth of cut?
RAVEN’s Designer software will come with a set of pre-configured bits. All the cutting speeds and material options will already be worked out. The software will allow you to change these parameters if you choose, as well as define entirely new bits and materials. Our goal is to keep this simple for most users who can use the defaults and never worry about these settings, but allow for advanced users to have full control over these settings for their specific purposes. We foresee our active community sharing different bit settings regularly as they experiment and find more things they can do.
What are RAVENs New Software Features?
The Bit Builder will give users the ability to add new or custom configure existing bits. This will allow for ultimate control over all the speed, feed, and spindle settings for every bit. Custom bits can be stored globally in your system or are stored on a project level. This means if someone designs a project with a specific bit setting and they share that project, the bit setting will come automatically with the project. This will open the door to a huge number of operations not available to the CX and previous models.
New Compile Process
Since there is no board sensor to detect edges and measure the project, we have moved much of the project setup decisions to the project compiling process. This process will allow you to define jigs and answer some positioning questions. It will even tell you exactly what the minimum size board you will need based on your design. There are no more stay-under-rollers or other positioning questions at the machine. All projects will index from the back keypad side corner and will automatically stay under rollers based on the choices you made during the compile process.
File Format and Compatibility
Because of the new RAVEN features, those projects will not run on the older models. RAVEN projects will use a new file format .RVN that will keep it from getting confusing with older generation projects and allow a user to convert an older project to use on a RAVEN without overriding the older project. The software will allow a user to choose which machine they are designing for and any features not appropriate for that machine will not display in the software.
The RAVEN file format will work in a higher resolution for much smoother and more accurate positioning.
Compare with Previous CarveWright Models