You can always manage your account online by logging into your Customer Account
When the software is opened for the first time, a screen will display how many days are remaining to use the software without activating. It is possible to use the software for thirty days, with the exception of uploading any projects to the memory card. To use the software without activating the software, select the “Continue without Activating” button. To register the software, select the “Register Now” button.
You will need your Machine Serial Number located at the back of the machine by the power cord as illustrated below.
(713) 473-6572 or use our contact form
The Machine Serial Number can also be retrieved from the options menu on the machine. From the Main Menu, press the “0” key to display the Options Menu then the “4” key to display the Machine Serial Number. It will be the same number found on the back of the machine.
Activating the software will provide three options, which will be described in the following sections.
If the computer is connected to the internet, whether it is a dial-up or broadband connection, choose the Register Online Now radio button from the Registration dialog box then the next button. Registering online will advance to a screen with two options. If this is a fi rst time account registration then choose the first option.
If an account was already created, choose the I already have a CarveWright customer account radio button and the username/password for the account. To have the software keep the login information then click the check box to Remember Login.
The software will attempt to connect with the registration and show progress as it connects.
When creating a new account, the Username has to be unique and all of the required fi elds indicated by (required) have to be filled in. Ensure that the Machine Serial Number is entered with the letters capitalized with decimal in the appropriate places (ex: AX.###.###).
A confirmation will display on the screen thanking you for registering your machine/software.
If an account was already created, and there are additional features on the account, a screen will display them with checkboxes. Click the checkboxes for the desired features and click the “Next” button to finish the process.
From the Registration dialog box choose the second radio button Register at www.CarveWright.com using another computer and click the “Next” button. A screen will display the Activation ID number and a fi eld to enter a License Code. The Activation ID and Machine Serial Number will be needed at a computer connected to the internet.
On the internet connected computer, open an internet browser and go to www.carvewright.com/register to create/ login to an account. Choose Click here to create a new account unless an account was previously created, then enter the username and password in login boxes.
When creating a new account, the Username has to be unique and all of the required fi elds indicated by an asterisk (*) have to be fi lled in. Ensure that the Machine Serial Number is entered with the letters capitalized with decimal in the appropriate places (ex: AX.###.###) .
The screen that follows will prompt for the Activation ID number given from the software with all letters capitalized (ex: J5Y4-83DV) and click the “Done” button. If the Activation ID number is valid then another screen will prompt for a computer description. The computer description is for identifying the computer on the account should any changes need to be referenced to the particular computer (ex: Home PC or Shop Computer). The final screen will show the machine and computer that were added. The 18 character License Code is what needs to be entered into the software to activate it. This License Code will only be valid for the Activation ID number for which it references. There is also a link near the bottom of the screen that allows for downloading the license file so that it can be transferred to the computer that has the software to activate and open it.
To register by phone, select the last option and click the “Next” button. This option can only be used during normal business hours which can be found on the contact page at www.carvewright.com. Once selected, call LHR Technologies at 713-473-6572 to speak a customer service representative. Please have the Machine Serial Number (ex: AX.###.###), Activation ID number (ex: J5Y4-83DV), and contact information ready. If an account was already created, notify the customer Service Representative before any other information is prompted for. Once the representative has all of the required information, an 18 digit license code will be given to activate the software for that computer. This code must be entered with all capital letters where it applies. Once entered, click the “Next” button.
The representative may ask if there is an e-mail address that a license file can be sent to as there may be multiple codes that need to be entered and the process may be quicker through use of a license file. This license will be usable on any computer that the Activation ID number was added to the account. When the file is viewable on the computer, simply double-click the file to activate the software.
All new CarveWright machines, starting with Serial Numbers beginning with the letter C (referred to as a C-Series Machine), will have to be registered and unlocked prior to use. To view the detailed instructions on how to register your new C-Series Machine, visit the CarveWright website under the “Learn” tab or consult the Software Manual found in the CarveWright Designer Software (Under the “Help” tab) or on the CD included with your machine. At the conclusion of the online machine registration, the user will be presented with an unlock code. C-Series Machines will require this unlock code be entered into the keypad at the machine before proceeding with any operations. The unlock code is eight numbers long and will be shown on the “Thank You” page at the end of the software registration process.
If you do not record the unlock code during registration it can be found by logging in to your Customer Account webpage at register.carvewright.com.
When turning on your CarveWright C-Series Machine for the first time, the LCD screen will display a prompt indicating that registration is required. Press any key to advance to the Unlock Code screen. Enter the Unlock Code you obtained above and press the “ENTER” button. The display will advance if the code is correct and will remain unchanged for an incorrect code.
If the machine’s LCD shows only “CarveWright Woodworking Machine”, then the firmware version on the memory card needs to be updated to at least version 1.170. Use the Software Manual in the Designer Software (found in “Help” tab) or on the supplied CD for instructions on how to update the firmware.
You are allowed to register Project Designer on two computers at one time per machine registered. (1 machine = 2 concurrent computer installations; 2 machines = 4 concurrent computer installations) Make sure you remember that you will NEVER create another Customer Account, so select the option that says, “I already have an account”.
Sometimes a computer that was once registered suddenly decides it needs to be registered again. Our system operates off of your Computer ID and if for some reason, that ID changes, then it will tell you that you need to register. Some of the reasons include: you changed your hard drive, updated your operating system or some of your security software ran and reset the Computer ID.
Look at your customer account and see if you have a license available to re-register it. If you do, go ahead and register it. Then send us an email asking us to remove the first installation on that computer (we need to know what you called it). If you do not, then send us a note or call us and we can deactivate it for you to free up a license.
Customers cannot deactivate a computer through their Customer Account. You have to get us to do it. Just call us or send us an email letting us know which one to remove. Edit does nothing, but allow you to change what you named your computer.
It is very important to deactivate computers that you no longer need! We can only deactivate it, if we are at the office, and it is for sure, you will need over the weekend when we can’t help you.
You can Check for Updates from your Project Designer software by going to HELP > Check for Updates.
If you have a software disk that is more than a month old, throw it in the trash! Get the latest version from our website HERE.
It is recommended that you do not update your software over the weekend when we are not here. You may need to re-register your computer and if you don’t have a license available, then you will be unable to resolve the problem until Monday when we return.
Visit our Troubleshooting Software Registration Section