The Customer Account is where you will manage your machine registration, find your UNLOCK CODE, and see your warranty status. It is also where you will register your Designer Software, any additional licenses (add-on, patterns, projects) and activate subscriptions.
The Customer Account is created after you receive your machine and have the machine serial number.
YOU WILL ONLY EVER CREATE ONE CUSTOMER ACCOUNT.
The Customer Account is a separate piece of software than the Store Account, which you created to make online purchases and separate from the Community Forum, where you discuss everything CW with other users.
It is often suggested that you try to use the same username & password that you used in the Store to cut down on confusion. You can have a new password automatically generated should you forget yours or contact LHR to reset it to a preferred password. Passwords and your contact information can be reset by logging into your Customer Account.
Log into your Customer Account
Designer Software Quick Start Guide for instructions on installation & registration.
A. APP NAP: Please note that Maverick & Yosemite use a feature called APP NAP that will slow down your Text Tool. You can turn it OFF with these instructions:
1. Go to CarveWright Designer Icon
2. Right Click and select GET INFO
3. Select PREVENT APP NAP
B. X11: The installation of MacOS Mountain Lion & Yosemite, removes X11. Reinstall X11 here: http://xquartz.macosforge.org
You are allowed to register Project Designer on two computers at one time per machine registered. (1 machine = 2 concurrent computer installations; 2 machines = 4 concurrent computer installations) Make sure you remember that you will NEVER create another Customer Account, so select the option that says, “I already have an account”.
Sometimes a computer that was once registered suddenly decides it needs to be registered again. Our system operates off of your Computer ID and if for some reason, that ID changes, then it will tell you that you need to register. Some of the reasons include: you changed your hard drive, updated your operating system or some of your security software ran and reset the Computer ID.
Look at your customer account and see if you have a license available to re-register it. If you do, go ahead and register it. Then send us an email asking us to remove the first installation on that computer (we need to know what you called it). If you do not, then send us a note or call us and we can deactivate it for you to free up a license.
Customers cannot deactivate a computer through their Customer Account. You have to get us to do it. Just call us or send us an email letting us know which one to remove. Edit does nothing, but allow you to change what you named your computer.
It is very important to deactivate computers that you no longer need!
We can only deactivate it, if we are at the office, and it is for sure, you will need over the weekend when we can’t help you.
You can Check for Updates from your Project Designer software by going to HELP > Check for Updates.
If you have a software disk that is more than a month old, throw it in the trash!
Get the latest version from our website HERE.
It is recommended that you do not update your software over the weekend when we are not here. You may need to re-register your computer and if you don’t have a license available, then you will be unable to resolve the problem until Monday when we return.
Visit our Troubleshooting Software Registration Section
Any version of the software prior to version 1.123 cannot be registered. Any version 1.182 or older will need to be removed through your control panel before installing a newer version.
Be sure to DOWNLOAD the most recent version of the software and install it according to the instructions for your operating system.
Installation Instructions must be followed based on your computer’s operating system in order for it to work properly.