Use these guides to find answers to common questions we get about our products. If you don’t find your answer here visit our contact page for further ways to contact us.
- What do I need to know, if I am considering buying or selling a used CarveWright or CompuCarve?
- Email notification from Online Store orders:
- Failed or Duplicate Orders
What do I need to know, if I am considering buying or selling a used CarveWright or CompuCarve?
If you are considering selling or purchasing a used CarveWright or CompuCarve, please be aware of the following:
The latest version of the Designer Software should be downloaded from our website and not from an old disk. DO NOT INSTALL SOFTWARE FROM AN OLD INSTALLATION DISK. Get it here free.
Software other than the Designer software is NON-TRANSFERABLE (this includes, but is not limited to patterns, projects, subscriptions, centerline, pattern editor, STL & DXF Importers, Vector Drawing & Pattern Modeling Suites)
Warranties are NON-TRANSFERABLE.
Proof of purchase & machine serial number must be sent to LHR for the machine to be released from previous customers account before it can be registered by its new owner.
Please consult the manuals that are available online and contain the most up-to-date information.
PLEASE BEWARE! Make sure you are purchasing from a trusted seller. There are some machines that have been reported stolen. Every machines serial number must be registered in order for it to be used. LHR can look up a serial number prior to purchase to verify who is listed as the current owner. Proof of purchase is required to release it. We do not guarantee that the machine has or has not been stolen based on our records, as the report of some stolen machines may not have been communicated to us.
LHR is not responsible for you not knowing this information prior to purchase.
Email notification from Online Store orders:
DO NOT RESPOND TO THIS EMAIL. Anytime you place an order from the Online Store, you will receive an automatically generated email, whether the order failed or not. Please check the STATUS field on your email to verify. This email account is NOT monitored. Send questions or concerns to firstname.lastname@example.org.
Failed or Duplicate Orders
Anytime an order is placed, the system checks to make sure certain information on your STORE ACCOUNT matches what your Credit Card Provider (CCP) has on file, such as billing address. It also verifies the credit card number and CVV (security code). If any of these do not match, it can FAIL the order. These systems can usually discern between Road and RD: Ave and Avenu: or NW and Northwest. You can go into your STORE ACCOUNT and modify your billing information, if necessary. You may need to contact the CCP to verify the address they have on file.